Your privacy is our responsibility
Your personal information is completely safe at de333. We follow strict data protection policies and keep all your information secure through SSL encryption.
01 Introduction and Policy Overview
de333 ("we", "our", "company") is a trusted online entertainment platform in Bangladesh. This privacy policy ("policy") applies to all users ("you", "your") who are registered on or use the services of the de333.cam website.
The purpose of this policy is to clearly inform you how de333 collects your personal information, for what purposes it is used, with whom it may be shared, and what measures are taken to protect your information. By continuing to use de333's services, you are considered to have given your consent to this privacy policy.
This policy may be changed or updated at any time. If there are significant changes, we will notify you via your registered email or through a site notice on the platform. The date of the latest update will always be shown at the top of this page.
02 What Information We Collect
de333 may collect information from you through various methods. The following types of information are collected:
a) Information provided directly
- Full name, date of birth, and gender provided at the time of registration
- Contact information: email address and mobile number
- Government-issued identity document details provided for identity verification (as part of the KYC process)
- Financial transaction details: deposit and withdrawal information (bKash, Nagad, Rocket, Upay)
- Information provided when contacting the support team via live chat or email
b) Automatically collected information
- IP address and geographic location (general)
- Browser type, version, and operating system
- Duration of site visits, pages visited, and click data
- Data obtained from cookies and similar tracking technologies
- Device identifier information
c) Transaction and gaming information
- Betting history, win/loss details, and gaming habits
- Account balance, bonus usage, and promotional activity information
- Transaction date, amount, and method
03 Purposes of Using Your Information
de333 uses your personal information for the following legitimate purposes:
- Account management: for creating, verifying, and maintaining your account
- Service delivery: for the smooth operation of gaming, betting, and financial transaction services
- Identity verification and fraud prevention: to complete the KYC (Know Your Customer) process and to prevent unlawful activity
- Customer support: to properly resolve your complaints, questions, and requests
- Communication: to send important platform updates, transaction confirmations, and security notifications
- Responsible gaming: to identify the risk of excessive gaming and to take necessary steps to protect users
- Legal compliance: to comply with applicable laws and regulations
- Service improvement: to conduct analysis to improve the quality of the platform and to develop new features
de333 never sells your information to third parties. Sharing information with legitimate partners is described in detail below (Section 05).
04 Cookies and Tracking Technologies
The de333 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that are stored on your device.
Types of cookies
- Essential cookies: essential for the core functionality of the site — login sessions, security verification, etc. Disabling these cookies may cause the site to not work properly.
- Functional cookies: remember your preferences and settings (such as language and theme).
- Analytics cookies: collect anonymous statistics to understand site usage patterns.
- Security cookies: help prevent fraud and unauthorized access.
You can control cookies by changing your browser settings. However, please note that disabling certain cookies may affect the quality of de333's services.
05 Sharing Information with Third Parties
de333 never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared with specific third parties in the following limited circumstances:
- Payment processors: necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These organizations follow their own privacy policies.
- Technology and service providers: those whose services are used to operate the platform may be provided with limited information under strict confidentiality agreements.
- Game providers: software providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive the minimum information necessary to operate games.
- Legal authorities: information may be provided in response to court orders, legal obligations, or valid requests from regulatory authorities.
- Fraud investigations: information may be provided to law enforcement agencies in cases involving criminal activity or fraud investigations.
In all cases, we ensure that only the minimum information necessary to fulfill the purpose is shared.
06 Data Security Measures
de333 uses industry-standard technical and organizational security measures to protect your personal information:
- SSL/TLS encryption: all data transmission between your browser and our servers is secured by SSL encryption.
- Secure data storage: all information is stored on encrypted servers and firewalls are used to prevent unauthorized access.
- Restricted access: only authorized personnel can access your information, and they operate under strict confidentiality rules.
- Regular security audits: regular security audits are conducted to identify system vulnerabilities.
- Two-factor authentication: the option to enable two-factor authentication for account access is provided.
While we make every effort to protect your information, no system on the internet is 100% impenetrable. However, de333 is committed to taking swift action in the event of any security breach.
07 Data Retention Period
de333 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Account-related information is retained for the entire period your account remains active.
- Records of financial transactions are kept for a specified period in accordance with applicable legal and regulatory obligations.
- Even after an account is closed or deactivated, certain information may need to be retained for a further period for fraud prevention and legal reasons.
- When no longer relevant or when there is no legal obligation, information is deleted by secure means.
To request deletion of your information, you may contact our support team directly (see Section 10).
08 Your Rights
As a registered user of de333, you have the following rights regarding your own information:
- Right to access: you have the right to know what information we hold about you. Upon request, we will provide you with details of the information we store.
- Right to rectification: you have the right to request correction of any inaccuracies or incomplete details in your personal information.
- Right to erasure: in certain circumstances, particularly for information beyond legal obligations, you may request deletion.
- Right to data portability: the right to receive the information you have provided in a structured and readable format.
- Right to object to processing: the right to object to the use of your information for specific purposes.
- Right to withdraw from marketing communications: the right to unsubscribe from promotional communications at any time.
To exercise these rights, contact our support team. We will make every effort to resolve your request properly and promptly.
09 Protection of Minors' Information
de333 is a platform operated for adults only. This service is for those aged 21 and above only. We do not intentionally collect personal information from any minor.
An age verification process is followed at the time of registration. If any minor's information is found in our system, it will be deleted immediately and the associated account will be closed.
If you have information about a minor using de333, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.
10 Policy Changes and Updates
de333 reserves the right to change or update this privacy policy at any time due to business needs, technological changes, or legal obligations.
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A site notice or banner will be displayed on the platform
- The "Last updated" date at the top of this page will be changed
If you continue using de333 after any changes, this will be considered your consent to the new policy. We therefore recommend visiting this page regularly.
11 Contact and Complaints
If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us. de333's support team is available to serve you 24 hours a day, 7 days a week.
Live chat support
Talk to us directly in Bengali through the platform. Active 24/7.
Email contact
For privacy-related complaints, we generally aim to provide an initial response within 7 business days. Complex matters may take longer to resolve, but we will keep you updated at every stage.
To learn more about de333's services, visit our About Us, Terms and Conditions, and FAQ pages.